Política de reembolso

Returns & Exchanges

Because all of our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or change of mind.

However, we are committed to making things right if there is an issue with your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will gladly offer a replacement or refund at no cost to you.

To be eligible:

  • You must contact us within 30 days of delivery

  • Clear photos of the issue are required

  • The item must be unused and in original condition

Please email us at info@greenduckmedia.com with:

  • Your order number

  • A brief description of the issue

  • Photos clearly showing the problem

Once approved, we will issue a replacement or refund as quickly as possible.

Personalized or Custom Items

Personalized or custom items are final sale and not eligible for return or refund, unless the item arrives damaged or contains a production error.

Please double-check all personalization details before placing your order.

Sizing Issues

We provide detailed size charts on all product pages.
Refunds or exchanges are not offered for sizing issues, so please review sizing information carefully before ordering.

Refunds

Approved refunds will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.

Shipping Costs

Shipping charges are non-refundable, except in cases where an item is damaged, defective, or incorrect.

Lost Packages

If a package is confirmed lost in transit, we will work with the carrier to resolve the issue and determine the appropriate next steps, which may include a replacement or refund.

Contact Us

If you have any questions about returns or refunds, please contact us at:
📧 info@greenduckmedia.com